Phone System - Frequently Asked Questions
1. "I already have a phone system that gets us by. Why should I consider getting a new one?"
A new phone system can greatly increase the productivity and efficiency of your employees.
Be known as an innovative and progressive company that puts increased communications and customer service first. A phone system can provide the tools to move your company forward.
2. "A new phone system will cost too much money."
Think of a phone system as an investment in equipment that is essential to the growth of your company.
Often, companies see a positive financial return on that investment in as little as two years. Consider this - 60% of phone calls are made within the building - even cell calls. A phone system with Unified Communications can help control costs by integrating the technologies most used by staff.
Also, you need to consider some of the more "immeasurable" returns that you will see. The first phone call from a customer is often his or her first introduction to your business. An advanced phone system will help improve your brand image and customer service by more efficiently solving customer problems and answering customer questions. A new phone system can save staff time and conserve resources.
3. "Do I need an IP phone system?"
It depends on what you are looking to accomplish and what needs are specific to your business. IP phone systems work great for companies that have multiple locations, teleworkers and/or road warriors.
4. "I just have a few employees. How could this type of phone system help my business?"
With a small business, communication and customer service have to be priority number one. A Unified Communications solution will ensure that customers can always get a hold of someone from your office, whether you are in the building or not. Increase customer satisfaction and employee productivity at the same time.
See just how much money a VoIP system can save your small business by using the IP Office Quick Calc Tool at www.avaya.com/ipofficeroi
5. "What is Unified Communications?"
Unified Communications allows you to integrate your communication tools - like your desk phone, email and mobile devices - into one seamless system.
Think of the productivity gains from the ability to remain in constant communication - regardless of whether you are in the office or not.
6. "Will there be any support after I purchase a phone system? How do I help employees learn to work a new phone system?"
SDN Communications offers support after the sale. A project manager will provide the tools your employees need to feel confident and comfortable with the new phone system.
And, should you have questions at any time, we are always just a phone call away.
7. "How do I get a hold of someone if I have an issue?"
Call 888-245-8080. SDN offers 24x7 live-answer response for customer issues. We know how important it is to talk to a person immediately when there is a problem. No one wants to leave a message and hope for the best.
8. "Why should I hire a BICSI / RCDD certified professional?
http://www.bicsi.org/pdf/RCDD/Why%20Hire%20a%20BICSI%20RCDD.pdf
