FAQs

General Information

Who serves on your board of directors?

SDN Communications is governed by nine board members. These individuals live in different areas of South Dakota and help run the independent, family and tribal-owned telephone companies.

SDN’s current board of directors includes:

What's happening with the Broadband Stimulus Award SDN received?

SDN completed the project in November 2012. SDN's fiber now reaches an additional 300 anchor institutions throughout the state of South Dakota. Click here for more details on the construction process.

How do I apply for a job at SDN?

Visit our careers page to find out more information on current openings. You can also send your resume to careers@sdncommunications.com.

Services

Does SDN offer residential services?

SDN provides Internet services for businesses, but not for residential customers.  Our high-bandwidth, high-speed capabilities provide the capacity required by business customers to transport large amounts of data.

I see that SDN sells and services routers? Can they help me set up equipment in my home?

SDN only provides equipment and network assistance for business customers. Companies like Best Buy offer additional consumer support through their Geek Squad service.

Does SDN offer local dial tone?

While SDN can provide long distance assistance, it does not offer traditional local dial tone services. However, with the growth of Voice over Internet Protocol (VoIP) phone systems, a broadband connection may be all you need to connect your phone system.

Will I need to sign a contract for services?

Most of our Internet and transport service customers sign three to five year contracts. This also helps them to lock in costs for a set amount of time.


Additional maintenance contracts are available for technologies services that include equipment support and installation. These contracts are negotiated based on business needs.

Support

What should I do if there is a problem with my network?

If you are having a problem with your network connectivity or circuit, contact our Network Operations Center (NOC) at 877.287.8023. Your call will be answered 24x7x365.


If you are having a problem with your network equipment or phone system, please call our Technologies division at 888.245.8080.

How do I operate my phone system?

Click here to visit our resources section for downloadable guides to Avaya, Mitel and ShoreTel phone systems.

Do I have to report scheduled maintenance on my system to SDN?

While it is not required in most cases, reporting upcoming maintenance on any equipment can help our NOC avoid alarms and unnecessary alerts. As SDN becomes aware of any upcoming maintenance that it initiates, staff will send out customer notifications via email.

Billing

How do I read my first bill?

Click here for an overview of a sample bill.

Can I view or pay my bill online?

At this time, SDN does not offer the option to view or pay bills online. If need assistance on your account, please contact us at 800-247-1442.

What bill payment options are available to my business?

SDN customers can pay via check or electronic funds transfer (EFT)