You’re interested in Unified Communications (UC), but you’re not sure exactly what else it can bring to your office besides dial tone and voice mail.

Consider this. If you integrate your phone system into the applications you use every day, like a customer relationship management tool (CRM) (like Sugar CRM, SalesForce.com, etc.) it can make a profitable difference. A simple “click-to-dial” or a “screen pop” increases productivity and makes the software and your day-to-day business run more smoothly.

Another feature to try is mobile phone integration. Single Number Reach (also known as Simultaneous Ring or Sim Ring) is a feature that allows one phone number to ring your desk phone and your mobile phone at the same time. It also allows you to switch an active call between the phones. UC can replace chat tools like AIM and Messenger with enterprise versions and can deploy high-end desktop videoconferencing. Besides improving employee collaboration and efficiency, UC also creates a more mobile workforce for your office (saving you travel expenses).

In the end, you get to pick and choose which pieces of UC to implement. If you’d like a demonstration of these features or a list of more benefits, visit our website or contact SDN.

Renee Halgerson
Marketing Specialist
SDN Communications